Privacy Policy

Last updated: January 1, 2026

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INTRODUCTION

About This Notice

AquaDash respects your privacy. This Privacy Notice describes the personal information we collect, how we use it, who we share it with, and the rights and choices available to you. Please read it carefully before booking a service or providing us with personal information.

Plain Language Summary

We collect what we need to book and deliver your service: your name, contact information, vehicle details, payment information, and your service preferences. We use it to deliver your service, communicate with you, and improve our business. We do not sell your information for money. We share it only with the service providers who help us run AquaDash and where required by law. You have rights over your information, including the right to access, correct, and delete it. Full details below.

PART THREE — HOW WE USE IT

10. Purposes of Use

We use personal information for the purposes for which it was collected, and for purposes reasonably contemplated at the time of collection, including:

• Service delivery: to schedule, confirm, deliver, and follow up on your detailing services
• Customer communication: to respond to inquiries, provide service updates, and send transactional notifications
• Quality assurance: to document service quality, resolve concerns, and improve our standards
• Personalization: to tailor service to your preferences and recognize you on subsequent visits
• Marketing: to send promotional offers and other marketing communications, where you have opted in or where permitted by law
• Site operation and improvement: to operate, maintain, secure, and improve our Site
• Analytics: to understand how customers find and use our services and to inform business decisions
• Fraud prevention and security: to protect AquaDash, our team, and our customers from fraud, abuse, and unauthorized access
• Legal compliance: to comply with applicable laws, regulations, court orders, and government requests, and to enforce our Terms of Service

11. Marketing & Communications

We send two general categories of communications:

Transactional communications are necessary to deliver your booked service: confirmations, appointment reminders, follow-ups, receipts, and legal notices. These are not promotional and you will receive them for any active appointment.

Marketing communications are promotional: offers, news about our services, seasonal promotions. By providing your email address when booking with AquaDash, you consent to receive marketing emails from us. You may opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us as described in Section 28.

Marketing text messages (SMS) are sent only to customers who have given express opt-in consent at the time of booking or in response to a written promotion, as required by federal law. You may opt out of marketing text messages at any time by replying STOP to any AquaDash marketing text.

Opting out of marketing communications does not opt you out of transactional communications related to a booked service.

12. SMS Program

If you provide a mobile phone number, we may send you text messages relating to your appointments, service reminders, and (with your consent) promotional offers. Standard message and data rates from your mobile carrier may apply. Message frequency varies based on your activity with AquaDash.

To opt out of marketing text messages, reply STOP to any AquaDash marketing text. For help, reply HELP or contact us at 972-632-8449.

Carriers are not liable for delayed or undelivered messages. Consent to receive marketing text messages is not a condition of any purchase.

PART FOUR — HOW WE SHARE IT

13. Sharing With Service Providers

We share personal information with service providers who help us operate our business, under contracts that require them to protect your information and use it only for the purposes we authorize. These categories include:

• Booking, scheduling, and customer management platforms
• Payment processors
• Communications providers (email, SMS, phone systems)
• Website hosting, security, and analytics providers
• Advertising and marketing service providers
• Customer review and feedback platforms
• Cloud storage and IT infrastructure providers
• Professional advisors such as attorneys, accountants, and insurance providers

14. Legal & Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to: (a) comply with applicable law, regulation, court order, subpoena, or legal process; (b) cooperate with law enforcement or government investigations; (c) enforce our Terms of Service or any other agreement; (d) protect the rights, property, safety, or security of AquaDash, our customers, our team, or the public; (e) investigate and prevent fraud, abuse, security incidents, or harm; or (f) establish, exercise, or defend legal claims.

15. Business Transactions

If AquaDash is involved in a merger, acquisition, financing, reorganization, sale of assets, joint venture, or similar transaction (including in the context of bankruptcy or receivership), personal information may be transferred or disclosed as part of that transaction. We will use reasonable efforts to ensure the recipient continues to handle personal information in a manner consistent with this Notice.

16. Sales and Sharing of Personal Information

We do not sell your personal information for money. We do not rent or loan your personal information to third parties.

However, certain online advertising and analytics activities described in Section 8, particularly the use of advertising pixels and similar tracking technologies, may be considered a "sale" or "sharing" of personal information under certain state privacy laws, even where no money changes hands. You have the right to opt out of these activities, see Section 21.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

PART FIVE — YOUR RIGHTS

17. Texas Residents

Under the Texas Data Privacy and Security Act, Texas residents have the following rights, subject to certain exceptions:

• Right to confirm whether we are processing your personal data and to access that data
• Right to correct inaccuracies in your personal data
• Right to delete personal data we have collected about you
• Right to obtain a copy of personal data you previously provided to us in a portable format
• Right to opt out of the processing of your personal data for purposes of (a) targeted advertising, (b) the sale of personal data, or (c) profiling in furtherance of decisions that produce legal or similarly significant effects

We do not engage in profiling that produces legal or similarly significant effects concerning Texas consumers. To exercise these rights, see Section 21.

18. California Residents

Under the California Consumer Privacy Act ("CCPA"), as amended, California residents have the following rights, subject to certain exceptions:

• Right to know the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, the categories of third parties we share with, and the categories disclosed for a business purpose
• Right to delete personal information we have collected from you, subject to legal exceptions
• Right to correct inaccurate personal information we maintain about you
• Right to opt out of "sale" or "sharing" of personal information as defined under California law
• Right to limit use of sensitive personal information (we do not knowingly collect sensitive personal information for purposes that would require this option)
• Right to non-discrimination, we will not deny services or charge different prices because you exercise a privacy right

Categories of Personal Information We Collect

In the 12 months preceding the effective date of this Notice, we have collected the following categories of personal information about California consumers:

We have not sold personal information for money in the 12 months preceding the effective date of this Notice. Certain advertising activities described in Section 8 may be considered "sharing" under California law.

Right to Appeal: If we deny your request, you may appeal by emailing us with "Privacy Appeal" in the subject line. We will respond to appeals within the time period required by law.

19. Colorado, Utah & Other State Residents

Residents of Colorado, Utah, and certain other states have rights under their state privacy laws that are substantially similar to the Texas rights described in Section 17:

• Right to confirm processing and access personal data
• Right to correct inaccuracies
• Right to delete personal data
• Right to data portability
• Right to opt out of targeted advertising and sales of personal data
• Right to opt out of certain profiling (Colorado)

Colorado residents have the right to appeal our refusal to act on a request, and may file a complaint with the Colorado Attorney General if dissatisfied with our appeal response.

20. Nevada Residents

Under Nevada law, Nevada residents may submit a request that we not sell their personal information. As stated in Section 16, we do not sell personal information for money. To make a request under Nevada law, contact us as described in Section 28.

21. How to Exercise Your Rights

To exercise any of the privacy rights described in this Notice, contact us using the information in Section 28. You may also exercise your rights by:

• Opting out of marketing email: click the unsubscribe link in any marketing email
• Opting out of marketing SMS: reply STOP to any marketing text
• Adjusting cookie preferences: use our cookie consent tool on the Site (where displayed)
• Recognized opt-out signals: we honor Global Privacy Control (GPC) signals where required

Verification

To protect your information, we will verify your identity before responding to a rights request. We may ask for information that matches what we have on file (such as your name, email, phone, or recent service details).

Authorized Agents

You may designate an authorized agent to make a request on your behalf. We will require proof of your authorization and may also need to verify your identity directly.

Response Time

We will respond to verified requests within the time periods required by applicable law, generally 45 days. We may extend this period by an additional 45 days where reasonably necessary, with notice.

Limitations

We may decline a request if we cannot verify your identity, if your request is manifestly unfounded or excessive, or if an exception under applicable law applies. The first request you make in a 12-month period is free; we reserve the right to charge a reasonable fee for additional requests within the same period if permitted by law.

Non-Discrimination

We will not deny you services, charge you different prices, or provide a different quality of service because you exercise a privacy right.

PART SIX — OTHER INFORMATION

22. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. Payment information is processed under PCI-DSS standards by our payment processors.

No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential and for notifying us promptly if you believe your account has been compromised.

If a security incident occurs that affects your personal information, we will notify you in accordance with applicable law.

23. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements. Retention periods vary by category of information and are based on the nature of the information, the purposes for which it is processed, and applicable legal requirements.

When personal information is no longer needed, we securely delete or de-identify it.

24. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided personal information to us, please contact us as described in Section 28, and we will take reasonable steps to delete the information.

25. Sensitive Personal Information

We do not intentionally collect sensitive personal information (such as government identification numbers, racial or ethnic origin, religious beliefs, health information, biometric data, sexual orientation, or precise geolocation) in the course of providing our services. Please do not provide such information to us. If we receive sensitive personal information incidentally, for example in the content of a customer message, we will handle it consistently with this Notice and applicable law.

26. Third-Party Sites

Our Site may contain links to third-party websites or services that we do not operate. This Notice does not apply to those websites or services. We are not responsible for the content or privacy practices of third parties. We encourage you to review the privacy notices of any third-party site you visit.

27. Changes to This Notice

We may update this Notice from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make material changes, we will revise the "Last Updated" date at the top of this Notice and, where required by applicable law, provide additional notice (such as by email or by a notice on our Site). Your continued use of our services after the effective date of an updated Notice constitutes your acknowledgment of the changes.

28. Contact Us

If you have questions about this Notice, want to exercise a privacy right, or have any other privacy-related concern, please contact us:

• Phone: 972-632-8449
• Email: privacy@aquadashcarwash.com
• Website: aquadashcarwash.com
• Mailing Address: AquaDash LLC, Attn: Privacy, [BUSINESS MAILING ADDRESS]

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AquaDash LLC · Privacy Notice · v1.0

Effective: January 1, 2026 · Last Updated: January 1, 2026